Preference: Tuesday morning. Next step: check the calendar and reply.
WHATSAPP CHATBOT · AVAILABLE
Automate customer service and sales on WhatsApp with human context.
The Makers WhatsApp Agent helps answer frequently asked questions, qualify contacts, collect information and hand important conversations over to a person. Get started online: create your account, choose a plan and configure customer service.
Interface languages: Portuguese (Portugal). Portuguese (Brazil) and British English — coming soon.
Customer service · context · human handover · inbox
makers · customer service example
WhatsApp · customer Appointment request
in triage what you can automate
Useful automation for conversations that repeat every day.
The aim is not to replace the team. It is to remove friction from the first response, organise context and prepare the next action responsibly.
Frequently asked questions
Answers informed by the agent instructions and active public offers in the catalogue.
Lead qualification
Collection of intent, urgency, location, budget, the required service or sales criteria.
Appointment requests
Collect preferences in the conversation so the team can check the calendar and confirm manually.
Follow-up preparation
Create a draft task for the team to follow up; this is not an automatic message sequence.
Human control
Take over the conversation, reply and pause automation when customer service needs a person.
Inbox and history
Follow conversations and consult their history to continue customer service with context.
human oversight
Improve WhatsApp customer service while keeping control of the conversation.
Choose the AI mode: disabled, draft or automatic. Configure instructions, tone and language, test replies, and take over or pause the conversation when needed.
from WhatsApp to operations
The chatbot connects to the work your team does.
The inbox organises WhatsApp customer service. CRM, AOS, Explorador Comercial and Studio projects can complement your operations, but they are not automatically included integrations in this product.
channelWhatsApp
Messages, requests, questions, leads and handovers.
CRM
A connection to your CRM needs a specific assessment; the product does not include a complete pipeline.
AOS
A separate product for processes and operations, according to the defined scope.
Explorador Comercial
Research and lists to prepare for sales qualification.
Studio
Integration projects and bespoke systems, commissioned separately.
use cases
For businesses where WhatsApp is already part of customer service.
Sales enquiries
Request triage, context gathering and handover to the sales team.
Initial support
Answers to recurring questions and routing of exceptions.
Clinics and local services
Booking requests, basic information and preparation for human contact.
Education
Qualification by course, schedule, location, enrolment and next step.
Property
Filtering by area, property type, budget, urgency and intent.
E-commerce
Questions about catalogue offers and collection of support requests for the team.
Agencies
Customer service operations for clients with their own rules, accounts and tone of voice.
faq
Frequently asked questions about WhatsApp chatbots for businesses.
Clear answers about responsible automation, handover, CRM, data and implementation.
Can a WhatsApp chatbot send automatic messages to any contact?
It should not be used for spam or aggressive bulk messaging. Automation should respect consent, context, channel rules and applicable Meta/WhatsApp policies.
Does the agent replace the customer service team?
No. The aim is to handle routine questions, collect information and organise context. Sensitive, sales-related or ambiguous conversations can be handed over to a person.
How does human handover work?
Your team can take over the conversation, consult its history, reply and pause automation. A person can then continue customer service with the context already collected.
Can WhatsApp be connected to a CRM?
The current product includes an inbox and conversation history; it does not include a complete CRM or an automatic connection to any CRM. A specific integration needs a separate assessment before use.
Can the agent use AI in its replies?
Yes. You can disable AI, use draft replies or select automatic mode, and configure instructions, tone and language. Replies can use active public offers in the catalogue; document uploads or searches in a knowledge base are not currently available.
What data is collected?
Collection should be limited to what is needed to answer, qualify or route the conversation. Sensitive data requires specific rules, security and operational responsibility.
How do I start using the agent?
Create your account, choose a plan and configure instructions, tone, language and the AI mode. Test questions and human handover before using the workflow with customers. Audio is included in Plus and Pro plans, within monthly allowances.
next step
Want to organise customer service on WhatsApp?
Create your account, choose a plan and configure Makers WhatsApp Agent to answer, qualify and route conversations with human oversight.
Interface languages: Portuguese (Portugal). Portuguese (Brazil) and British English — coming soon.