Identify the enquiry
Distinguish guests, owners, organisers and business partners.
Hotel enquiries, from first message to confirmation.
Organise guest questions, group enquiries and partner conversations, from the first message to the team that confirms the service.
Hospitality and tourism
One workflow, with clear responsibilities.
Keep the context together
Keep the property, service, preferred dates and responsible person with the enquiry. Collect only what the workflow needs.
Route and follow through
The responsible person confirms terms, availability and the next step.
Workflow simulation
A guest enquiry for property B
Property B · preferred arrival 18:00 · arrival instructions requested.
Identify the journey
Guest service is kept separate from owner acquisition.
- Owner
- Service coordinator
Collect context
The conversation gathers the property, booking reference and question for the responsible team.
- Owner
- WhatsApp + team
Assign a person
The operator verifies the booking and approved instructions in its own system.
- Owner
- Property team
Evaluate the connection
A property-aware portal or PMS connector needs access, permissions and a separate scope.
- Owner
- Makers Studio
Confirm the next step
A person confirms the instructions and records who owns any follow-up.
- Owner
- Service coordinator
Hospitality and tourism
Where to start
Choose the products that fit your workflow. Makers Studio can help connect tools or adapt processes.
WhatsApp Agent
Gather the property, service and dates before the team confirms the request.
Explore WhatsApp Agent →Makers Studio
Build enquiry routing, portals or connections to your accommodation systems.
Explore Makers Studio →More products for this workflow
Explorador Comercial
Research companies, organisers and partners for your hospitality business.
Explore Explorador Comercial →AOS
In beta: customer service and operations tasks and approvals.
Explore AOS →What we need to understand
- Current workflow and tools.
- Who handles replies and exceptions.
- One enquiry type for the first delivery.
Who should be involved
Management, sales or operations: we identify who owns the workflow and who can authorise the change.
Situations worth reviewing
- An enquiry arrives without identifying the property or service.
- A proposal moves between teams with incomplete context.
- Every channel requires the same information to be gathered again.
From workflow to first delivery.
We start with your workflow and existing tools to define a useful first deliverable for your team.
Questions about this workflow
Do you replace the PMS?
We assess the chosen workflow and existing tools. An integration or replacement needs its own discovery, access and scope.
Will this cover every property?
We start with a sample that reveals differences. Expansion depends on confirmed permissions, sources and operating processes.
Which workflow would you like to improve?
Makers leads the initial conversation. Share your context. This assessment helps decide between an existing product, a demonstration or a more detailed Studio discovery engagement.
Discuss this workflowStudio · Detailed project brief →