Owner acquisition
Qualify location, management model and context. Explorador researches companies; it does not provide a database of individual property owners.
Multiple properties. Every enquiry in the right place.
Identify the property behind each conversation, separate guest support from owner enquiries and track who is responding.
Multi-property operators
One workflow, with clear responsibilities.
Guest enquiries
Gather the property, need and approved context; route confirmation to the team.
Work by property
Design service requests, ownership, status and completion evidence when the project requires it.
Workflow simulation
A guest enquiry for property B
Property B · preferred arrival 18:00 · arrival instructions requested.
Identify the journey
Guest service is kept separate from owner acquisition.
- Owner
- Service coordinator
Collect context
The conversation gathers the property, booking reference and question for the responsible team.
- Owner
- WhatsApp + team
Assign a person
The operator verifies the booking and approved instructions in its own system.
- Owner
- Property team
Evaluate the connection
A property-aware portal or PMS connector needs access, permissions and a separate scope.
- Owner
- Makers Studio
Confirm the next step
A person confirms the instructions and records who owns any follow-up.
- Owner
- Service coordinator
Multi-property operators
Where to start
Choose the products that fit your workflow. Makers Studio can help connect tools or adapt processes.
WhatsApp Agent
Identify the property and reason for contact, then hand over to its team.
Explore WhatsApp Agent →Makers Studio
Build a property portal or incident workflow connected to agreed systems.
Explore Makers Studio →More products for this workflow
Explorador Comercial
Research business partners for expansion; this is not a database of private property owners.
Explore Explorador Comercial →AOS
In beta: tasks and approvals across coordination teams and properties.
Explore AOS →What we need to understand
- Portfolio definition and relationships with owners.
- Channels, response rules and routing.
- Systems and access rights by property.
Who should be involved
Property managers, multi-unit accommodation and serviced-apartment operators with authority over the workflow.
Situations worth reviewing
- Messages without a property or enquiry type.
- Owner acquisition mixed with guest support.
- Service requests and incidents tracked across separate channels.
From workflow to first delivery.
We start with your workflow and existing tools to define a useful first deliverable for your team.
Questions about this workflow
Does the agent confirm check-in or availability?
It can collect preferences and route context. Confirmation, access codes and availability require an authorised source and process.
Can you build an owner portal?
This can be a Studio deliverable. Authentication, permissions, data, costs and integrations are agreed during discovery.
Which workflow would you like to improve?
Makers leads the initial conversation. Share your context. This assessment helps decide between an existing product, a demonstration or a more detailed Studio discovery engagement.
Discuss this workflowStudio · Detailed project brief →