Take a request through to the next step.

Choose a situation, change the request and see how the information, ownership and next action change. Explore where Makers products could help your operation.

01—08

Which situation would you like to explore?

Choose a scenario and follow the stages of the work.

Interactive workflow simulation

A client asks for a change. What happens to the job?

From brief to approval: follow the job and its revisions through to delivery.

  1. 1Brief
  2. 2Work
  3. 3Review
  4. 4Delivery
The request

We need a launch campaign with three social posts and a landing page. Can we review a first version?

Change the context and compare the result.

The work in progressTry it

In progress

Brief receivedCampaign · 3 posts + landing page

Message, formats, deadline and one agreed revision round.

Agency production team

In review

Delivered

Create the job to track delivery.

One central contact. Which team should reply?

Change the property and follow the context through to the responsible team.

  1. 1Request received
  2. 2Add context
  3. 3Human handover
The request

I have a booking at property A and would like to know how late-afternoon arrival works.

Change the context and compare the result.

The work in progressTry it
Enquiry queueProperty A reception
One detail is missing

Arrival · Property A

What needs to be clear
Reception needs to confirm the booking and arrival instructions.
What time do you expect to arrive?
Still to be confirmed

Choose a reply to see what travels with the request.

Head office launches a campaign. Is each property ready?

Assign the checks and see what is missing before consolidating a plan across head office and properties.

  1. 1Define the request
  2. 2Validate at each property
  3. 3Consolidate the plan
The request

We want the same campaign at three hotels. Each property confirms its resources, then head office approves the final plan.

Change the context and compare the result.

The work in progressTry it

Shared campaign across properties

Head office marketing

Each property checks resources and terms; head office approves the campaign.

Property A

To validate

Property B

To validate

Property C

To validate

0 / 3 properties validated

Confirm each property’s resources to bring the plan together.

One event, several teams. What still needs checking?

Change the group size and requested services before preparing the proposal brief.

  1. 1Request received
  2. 2Check requirements
  3. 3Prepare a proposal
The request

We are planning a team event for 40 people, with a meeting room and dinner. What needs to be confirmed?

Change the context and compare the result.

The work in progressTry it

Event · 40 participants

Room, dinner, date and terms for 40 people.

Required checks

0 / 3 checks completed

Confirm the requirements to prepare the proposal.

Golf, hotel and transport: how do you prepare a group enquiry?

Add a service and watch the pre-proposal checklist change.

  1. 1Request received
  2. 2Check requirements
  3. 3Prepare a proposal
The request

We are 12 players looking to combine golf with two hotel nights. Could you prepare a proposal?

Change the context and compare the result.

The work in progressTry it

Golf programme · 12 players

Dates, playing level, tee times and two hotel nights.

Required checks

0 / 3 checks completed

Confirm the requirements to prepare the proposal.

Turn a tennis enquiry into a request the team can act on.

Choose a programme and add playing experience before handing over to the team.

  1. 1Request received
  2. 2Add context
  3. 3Human handover
The request

I would like to find out about adult tennis lessons. How do I choose a programme?

Change the context and compare the result.

The work in progressTry it
Enquiry queueTennis school coordinator
One detail is missing

Adult lessons

What needs to be clear
Experience, goals, dates and language to confirm.
What is your playing experience?
Still to be confirmed

Choose a reply to see what travels with the request.

The shoot is over. How do you manage selection and changes?

Turn the brief into a job and track the client’s requested changes.

  1. 1Brief
  2. 2Work
  3. 3Review
  4. 4Delivery
The request

We need tournament photographs for press and social media. We would like to review the selection before final delivery.

Change the context and compare the result.

The work in progressTry it

In progress

Brief receivedTournament · photo selection

Coverage, usage rights, formats and one revision round.

Lead photographer

In review

Delivered

Create the job to track delivery.

Does the service have a clear deliverable and an agreed revision?

Compare two services and follow the work through to client approval.

  1. 1Brief
  2. 2Work
  3. 3Review
  4. 4Delivery
The request

We would like a sales assessment with a report, a presentation meeting and one revision. How will delivery be organised?

Change the context and compare the result.

The work in progressTry it

In progress

Brief receivedAssessment · report and presentation

Sources, scope, deadline, meeting and one revision.

Lead consultant

In review

Delivered

Create the job to track delivery.

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